Emotional intelligence and its influence on the organizational climate at the middle management levels of SMEs

Abstract

The purpose was to determine the influence of Emotional Intelligence on Organizational Climate at the middle management levels of SMEs. The research was characterized under a descriptive explanatory approach, with a non-experimental transectional design. The SMEs attached to the Chamber of Industry and Commerce of Cabimas were taken as units of analysis, totaling 100 active companies. A self-administered questionnaire with a Likert-type scale was used to collect the information. The results showed that mid-level managers have well identified their emotions and feelings, they also have an excellent perception of the organizational climate, however there are certain factors of Emotional Intelligence that directly affect the Organizational Climate, such as motivation. and social skills, which are not at optimal levels of performance, directly affecting the levels of responsibility and conflict management, thus allowing us to reference that there is a very high influence of the factors of Emotional Intelligence on the Organizational Climate.