RUBIO-RODRÍGUEZ, Gustavo Adolfo; RODRÍGUEZ BARRERO, Mario Samuel; FLÓREZ GUZMÁN, Mario Heimer; GRANADOS PERDOMO, Efraín Enrique; PALMA CARDOSO, Elizabeth. Service in supermarkets based on their incident factors. A theoretical-empirical study in Colombia. Telos: Revista de Estudios Interdisciplinarios en Ciencias Sociales, [S. l.], v. 25, n. 3, p. 854–867, 2023. DOI: 10.36390/telos253.18. Disponível em: https://ojs.urbe.edu/index.php/telos/article/view/7. Acesso em: 27 jan. 2026.