Transfer of knowledge as an articulated agent of competitiveness in the banking sector

Abstract

The objective of this research was to analyze the transfer of knowledge as an articulated agent of competitiveness in the banking sector. The research was based on the theoretical postulates of Sebastián (2008), Vega (2007) and Porter (2009) among other authors, is part of a type of explanatory research, with a non-experimental, transectional field design. The population was made up of 64 subjects, including managers, sub-managers and administration employees. In order to gather information, observation was used as a technique through a survey, supported by an instrument composed of 69 items, validated by the judgment of 10 experts, through a pilot test of 10 subjects, whose results were applied Coefficient Alpha of Crombach resulting in a reliability index of 0.92. For the analysis of the data, we used inferential statistics, which seeks to test hypotheses and estimate parameters. It was concluded that knowledge transfer should be an integral process in organizations should focus both on the creation of new knowledge, as well as on the different modalities to structure, transfer, apply and increase it to generate competitive advantages, becoming intelligent organizations Through management decisions that facilitate the construction of a culture oriented to knowledge and competitiveness, in addition the results reflected that there is a significant relationship between both variables, since the Transfer of Knowledge promotes in 87.9% the Competitiveness in the sector For which strategic guidelines were drawn up to direct management and labor actions in order to improve the practice of knowledge transfer and competitiveness.