Rubio-Rodríguez, G.A. et al. 2023. Service in supermarkets based on their incident factors. A theoretical-empirical study in Colombia. Telos: Revista de Estudios Interdisciplinarios en Ciencias Sociales. 25, 3 (Sep. 2023), 854–867. DOI:https://doi.org/10.36390/telos253.18.